| MSP Program Level | Essential | Essential Security Plus | TotalCare |
|---|---|---|---|
| MDR Managed Endpoint Detection & Response |
✔ | ✔ | ✔ |
| Patching Windows and 3rd party (e.g., Google Chrome, VMWare Tools, Adobe) |
✔ | ✔ | ✔ |
| Network Monitoring Network Monitoring and ISP vendor management |
✔ | ✔ | ✔ |
| RMM Portal Access Remote Asset Management portal access |
✔ | ✔ | ✔ |
| Asset Monitoring and Management Workstation & Server monitoring |
✔ | ✔ | ✔ |
| Monthly Meetings Monthly review meetings |
✔ | ✔ | ✔ |
| User Maint. & Support Credit of .5 hr/month * users - 2 users is 1 hour(s) of labor credit |
✔ | N/A - Unlimited | |
| Unlimited Support Unlimited MSP labor |
✔ | ||
| SIEM Managed Security Event Incident Manager |
✔ | ✔ | |
| Email Management MFA, Conditional Access, Antispam, Incident Remediation |
✔ | ✔ | |
| vCIO Virtual Chief Information Officer |
✔ | ✔ | |
| Security Awareness Training Security Awareness Training |
✔ | ||
| Zero Trust Zero Trust security software |
Vendor Management ISP, PSA, etc. |
✔ | Security Assessment Mitigation Assessing / actioning a 3'rd Party Pentest |
✔ | Disaster Recovery Testing Test to ensure backup viability |
✔ | Managed MFA for Assets and Cloud Manage MFA on endpoints, cloud applications (e.g, 365) |
✔ |
| Request a Quote | Request a Quote | Request a Quote | |
| Optional Items | |||
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